Terms of Service

This website is operated by Glow and Grow HK Ltd. The terms “we,” “us,” and “our” refer to Glow and Grow HK Ltd.

1) Introduction

These Terms and Conditions delineate the rights and responsibilities of customers utilizing Glow and Grow’s services. By accessing or engaging with our website, you agree to adhere to these terms.

2) Acceptance of Terms

By utilizing our services, you aVirm that you accept these terms and commit to complying with them. If you do not accept these terms, we kindly ask that you refrain from using our services.

3) User Responsibilities

Customers are expected to engage with our services in a responsible manner, providing accurate information and abiding by all applicable laws. Any misuse of the services may lead to the suspension or termination of your account.

4) Products and Services

We appreciate your choice to shop at Glow and Grow HK Ltd. We are delighted to provide a diverse range of content and information. However, we must inform you of certain legal restrictions associated with our online store.

The information available on Glow and Grow’s website, provided by Glow and Grow HK Ltd. (hereinafter referred to as “G&G”), may be utilized or saved for personal use only. You are permitted to include links to our server in your personal documents or on your websites.

It is important to note that this website is the sole intellectual property of Glow and Grow HK Ltd. The creation of this site represents a significant investment of resources Non-Healthcare Advice.

Please note,

Our products are not medical aids, and they are cosmetic in nature.

You must be at least 18 years old to register an account and make purchases from our website.

Our products and claims associated with specific items available on or through the Glow and Grow site have not been evaluated by the Hong Kong Food and Drugs Administration and are not intended to diagnose, treat, cure, or prevent any disease.

5) Pricing and Payment

Glow and Grow change our prices at any time without notice.

Payments for goods and services acquired through Glow and Grow can be made using the following methods:

• Credit Card
• Electronic Currencies

6) Return Policies

We accept returns for customer remorse under the following conditions:

• Items with a manufacturer seal must remain unopened.
• Products must be returned in their original packaging.
• Customers must contact Glow and Grow prior to returning a product if they have a change of heart after receiving it.

7) Cancelling an Order

If your order has already been processed for delivery, please adhere to the return policies specified above, which correspond to your reason for returning the product.

8) Refund Process

Refunds will be initiated once your returned product is received back at our warehouse and has been inspected by our team. Upon approval, refunds typically take 5-10 business days to process. We reserve the right to deduct from your refund any loss in value of the returned products if the loss results from unnecessary handling.

9) Shipping and Delivery

Information regarding shipping methods, delivery timelines, and associated costs will be provided at the time of purchase. Customers are responsible for ensuring that accurate delivery information is provided.

• Free standard shipping for all orders over HK$800.
• Standard Shipping: HK$50 (7-10 business days).
• Express Shipping: HK$99 (3-7 business days).

Please Note,

We strive to ship orders on the same day; however, some orders may require additional processing time. Once your order is shipped, you will receive a notification email containing tracking information. “Same day” refers to business days and excludes weekends and public holidays. All prices are quoted in Hong Kong dollars (HKD)

10) Intellectual Property

All content, trademarks, and intellectual property found on Glowandgrow.com.hk are solely owned by Glow and Grow. No content may be reproduced without prior written consent.

11) Limitation of Liability

Glow and Grow shall not be liable for any indirect, incidental, or consequential damages arising from the utilization of our services. Our total liability is restricted to the amount paid by the customer for the specific service in question.

We do not promise that the contents of this website are complete, accurate, reliable or up to date. We reserve the right to correct errors and make changes to this website or its contents at any time.

12) Governing Law

These terms shall be governed by and construed in accordance with the laws of Hong Kong.

13) Changes to Terms

We reserve the right to modify these terms periodically. Customers will be informed of any significant changes via the website or through email communication.